Shipping Policy

We dispatch your order through a reputed logistics partner (Depending on your location). Normally, we ship your order within 24 to 48 hours of receiving the order and it takes 3 to 7 business days to reach your doorstep. (Delivery time may be exceeded depending upon your location). In case the customer hasn’t received the order but got the order delivered confirmation by Cobb Italy or a logistic partner through SMS or mail, in such case, customer has to report us within 24 hours after getting the order delivered confirmation. No complaints will be entertained after 24 hours of the delivery confirmation message.

We always keep you informed of the progress of your order. Once your order is shipped from our end, you shall receive an Whatsapp message, SMS and an Email mentioning the shipping details such as Courier Company, AWB No, etc. A Customer can also track his order from his Cobb Italy account in your orders section.

Delivery Instructions

All Customers need to make an unboxing video that clearly shows the condition of the product & package upon arrival.

Please note that you need to complete this step after delivery because Open-Box Delivery is not available. Please accept your parcel and then record an unboxing video.


Cancellation or Modification

You can cancel the order only before we have processed your order. You can do so by contacting our customer care at 09717147476 Or via Email at care@cobbitaly.com and WhatsApp at 09717147476. If the order is already processed for shipping then we won’t be able to cancel it.
You cannot modify the size or color of your order.

    T&C For Cancel orders:
    • Customers have the option to cancel their order(s) before dispatch.
    • If the customer declines acceptance of their prepaid order, shipping charges(Forward+Reverse) will be deducted.
    • If the customer provides an incorrect shipping address including postcode Or mobile number, shipping charges(Forward+Reverse) will be deducted.
    • If our courier partner is unable to deliver your order, we will initiate a full refund.

    Refund in case of Order Cancellation:

    • If you had placed an order by selecting Cash on Delivery option, there is no amount to refund because you haven't paid for that. 
    • If you have placed the order by using a Credit/Debit card or Net banking then In such cases, we will refund the payment to his/her credit/Debit card or original method of payment.