Return & Exchange Policy

Return Policy (COBB+DONLAY)

  • Timeframe: Returns are accepted within 7 days of delivery for orders. The Return window starts from the day your package was delivered. 

  • Non-Returnable Products: Due to hygiene standards, we don’t accept returns on certain items, including Masks, Wallets, Belts, Socks, Undergarments, Boxers, and accessories.

  • Condition: Items must be in their original, unwashed condition with all tags attached.

  • Refund Refusals: We reserve the right to decline returns if items appear used, washed, damaged, or spoiled.
  • Damaged/Defective Products: If you have received a damaged or defective, contact our Customer Care team via email, or WhatsApp or you can contact us at 9717147476 within 24 hours of delivery once we receive your request, we will be in contact with you to address and resolve the issue.

    Please note that after 24 hours we will not entertain these types of issues.
  • Stock Clearance Products are non-returnable and non-exchangable items.
  • Some articles are not eligible for return. However, we do allow size exchanges on those specific items, subject to availability. We request that you check the return policy mentioned on the product page before placing your order.

**However, Return/Exchange requests will not be considered more than once.**

Return Charges and Refunds

  • Shipping Charges are non-refundable for both COD & Prepaid
  • Refund Method: Refund is to be issued as credits to your COBB ITALY Wallet only. 

Exchange Policy

  • Timeframe: Exchanges are accepted within 7 days of delivery for orders. The Exchange window starts from the day your package was delivered. 
  • Price Difference in Exchanges: If the new item is priced higher than the original, you'll need to pay the difference upfront via a prepaid method. If the new item is priced lower, the remaining balance will be issued to you as a Wallet for future purchases.

Wrong/Missing item(s) in Delivered shipment:

  • Please do not accept the shipment if the parcel is damaged or tampered with from any side.

  • You are required to create an unboxing video that clearly shows the condition of the product/package upon arrival. This video will assist us in assessing the issue and ensuring a prompt resolution.

Please note that after 24 hours we will not entertain these types of issues.

REFUND POLICY:

  • For Prepaid Orders: All returns are refunded via store credit(COBB ITALY WALLET). Store credits are not valid in our offline stores.

  • For COD Orders: All returns are refunded via store credit(COBB ITALY WALLET). Store credits are not valid in our offline stores.

RIGHT TO REFUSE REFUND:

  • If a returned product is not in a resalable condition or fails to meet the return criteria mentioned above, we reserve the right to refuse the refund.

In such cases, we will contact you to discuss the available options, such as returning the product to you but you have to bear shipping charges. Otherwise, we will donate this item as per internal policy.

SELF-SHIPPING OF ORDERS FOR RETURNS:

in case your pin code is non-serviceable for a reverse pick up, you will have to courier the product(s) to the following address:

COBB APPARELS PVT LTD
Khasra No.525/1 & 524, Village Mundka, Opposite Metro pillar no. 512.
Delhi, India, Pincode- 110041.
Mob- 9717147476.

Once you have shipped the item, Please share the tracking details with us by email or WhatsApp. Rest assured, your refund process will commence as soon as we receive the original product from the courier.


Please Note that COBB is not responsible for returns until they reach our Distribution Center in Delhi. Keep your proof of postage and ship your return along with a tracking number, as we are not liable for return packages that are lost or stolen in transit. Without proof of receipt and delivery, COBB will not issue store credit for your returns.

Please note that you have to bear shipping charges.

TERMS AND CONDITIONS:

  • Bank account details provided by the customer would be final and any error in the details provided by the customer would not be the responsibility of the brand.
  • If you have received an SMS or EMAIL of the order delivered status and if it's not received by you, please contact us within 24 hours via E-mail, WhatsApp, or Phone.
  • We Don't offer any alterations for online-ordered products.