FAQs

3. What is the warranty period for COBB Apparels products?

Ans: We offer a 30-day warranty period for all our products. If you have any issues with your purchase, please contact our customer support team.

4. Does COBB Apparels offer free alterations for its products?

Ans: No, We Don't offer any alterations for products.

5. Can I return a product that has been altered?

Ans: Unfortunately, we do not accept returns for products that have been altered/used.

6. Does COBB Apparels offer made-to-measure services?

Ans: Yes, we offer made-to-measure services for certain products. Please contact our customer support team for more information.

7. Can I request a specific style or design for a product?

Ans: We do not offer custom designs for products. However, we are always open to feedback and suggestions from our customers.

8. Does COBB Apparels offer embroidery services for its products?

Ans: Yes, we offer embroidery services for certain products. Please contact our customer support team for more information.

9. Can I place an order for a product that is currently out of stock?

Ans: Unfortunately, we do not take orders for products that are out of stock. Please check our website regularly for updates on restocks.

10. Does COBB Apparel offer a loyalty program for customers?

Ans: Yes, we offer a loyalty program for our customers. Please check our website for more information.

Shipping and Delivery related queries:

1. Does COBB Apparel offer express shipping options?

Ans: Yes, we offer express shipping options for certain products. Please contact our customer support team for more information.

2. What is the estimated delivery time for international orders?

Ans: The estimated delivery time for international orders varies depending on the shipping method and destination. Please check our website for more information.

3. Can I track my order once it has been shipped?

Ans: Yes, you can track your order once it has been shipped. You will receive a tracking number via email, Text, and message on WhatsApp once your order is shipped.

4. What should I do if my order is lost or damaged during shipping?

Ans: If your order is lost or damaged during shipping, please contact our customer support team within 24 hours.

5. What should I do if receive the wrong/missing(s) item in the delivered order?

Ans: You are required to create an unboxing video that clearly shows the condition of the product/package upon arrival. This video will assist us in assessing the issue and ensuring a prompt resolution.

6. Does COBB Apparel offer free shipping for its products?

Ans: We offer free shipping for orders above a certain amount. Please check our website for more information.

7. Can I pick up my order from a COBB Apparels store?

Ans: No, you can't pick up your order from a COBB Apparels store.

8. Does COBB Apparels ship to PO boxes or APO/FPO addresses?

Ans: Yes, we ship to PO boxes and APO/FPO addresses.

9. What should I do if I receive the wrong product or an incomplete order?

Ans: If you receive the wrong product or incomplete order, please contact our customer support team within 24 hours.

10. Does COBB Apparel offer international returns?

Ans: We do offer international returns.

Payment related queries:

 1. What payment methods does COBB Apparel accept?

Ans: COBB Apparel accepts multiple payment methods such as credit/debit cards, net banking, UPI, wallets, and COD.

2. Is using my credit card on the COBB Apparels website safe?

Ans: Yes, it is absolutely safe to use your credit card on the COBB Apparels website as we use secure payment gateways to ensure the safety of your personal information.

3. Can I use multiple payment methods for a single order?

Ans: No, currently we only accept a single payment method per order.

4. Does COBB Apparel offer a cash-on-delivery option?

Ans: Yes, we do offer a cash-on-delivery (COD) option for selected locations.

5. What should I do if my payment is declined?

Ans: If your payment is declined, please check with your bank if there are any issues from their end. Alternatively, you can try a different payment method or contact our customer support for assistance.

Sustainability and Ethical Practices FAQs: 

1. How does COBB Apparel source its materials?

Ans: COBB Apparels sources its materials from reputed suppliers who follow sustainable and ethical practices.

2. Does COBB Apparel use eco-friendly dyes in its products? 

Ans: Yes, we use eco-friendly dyes in our products to reduce the impact on the environment.

3. How does COBB Apparels ensure that its suppliers and vendors follow ethical practices?

Ans: We have a strict supplier code of conduct that outlines the ethical practices that we expect from our suppliers and vendors. We also conduct regular audits to ensure compliance.

4. What is COBB Apparel's carbon footprint? 

Ans: We are committed to reducing our carbon footprint and have implemented various initiatives such as using renewable energy sources and reducing waste.

5. Does COBB Apparel offer any initiatives to promote sustainable practices among its customers?

Ans: Yes, we offer various initiatives such as recycling programs and sustainable collections to promote sustainable practices among our customers.

 

1. What is COBB Apparel's philosophy?

Ans: Our philosophy is to provide high-quality and stylish apparel that is sustainable and ethical.

2. How is COBB Apparel different from other apparel brands?

Ans: We are different from other apparel brands as we prioritize sustainability and ethical practices in all aspects of our business.

3. What is the company culture at COBB Apparel?

Ans: Our company culture is based on teamwork, innovation, and creativity. We encourage our employees to take initiative and come up with new ideas.